Dr Alan O’Neill

For over 30 years, organisations have turned to Alan O’Neill to close the gap between ambition and results, especially when change stalls, culture drifts or customer promises fall short. With the fast pace of AI and digital disruption, many leaders struggle to keep behaviour, strategy, and customer experience in sync. Alan’s practical frameworks help leaders join the dots, so that culture, customer and execution aligns, no matter what the future brings.

Alan O’Neill is a global expert in Change Management, Culture, Customer Experience, and the people side of AI, trusted by leading brands to guide transformation. With 30+ years’ experience and a unique 360° perspective, Alan helps organisations bridge the gap between intention and execution, blending commercial results with a human touch.

He has advised global icons such as Emirates Ins., Getty Images, Google, Intel, Moët Hennessy, Primark, PwC, Selfridges, Toyota, United Nations,.

Signature Frameworks:

• 7-Steps to Profit™: Linking vision, culture, change, customer, and execution.
• 7+ Index™: Diagnosing organisational health
• KEPS™: The world’s first ethical trust metric for modern ESG and culture.
• Kara Culture and 13 Values Models

Alan’s doctoral research uncovers why some leaders and companies thrive in disruption, while others struggle. He translates data, interviews, and hands-on consulting into practical, actionable tools for real-world results.

Transformation you can expect:
Alan’s keynotes inspire action. Audiences leave with:

• A lens to spot the hidden gaps between vision and behaviour
• A human-centred system to align culture, strategy, and performance in fast-changing times
• AI-relevant insights without the jargon, practical, ethical, and people-focused
• The confidence to lead change, not just announce it

Alan’s unique approach to Keynote:
Every keynote is tailored, not templated. Alan interviews three delegates in advance to understand context and pain points and, where appropriate, offers a pre-event organisational diagnostic (7+ Index™ Lite) to enrich relevance and spark deeper engagement. Alan brings every message to life with the signature storytelling flair the Irish are famous for… serious, insightful, and always engaging.

Signature Keynote: 
THE 7-STEPS TO PROFIT: The Hidden Disconnects that Derail Culture, Strategy and Execution. Based on 360° insights from CEOs, data, and front-line experience, this keynote helps leaders to fix  the misalignment they didn’t know they had.

Other topics:

• Change Management – Why resistance happens and how to overcome it
• Customer Experience – Humans + AI = the new empathy edge
• Culture and Values – Make them live beyond the slide deck – and embrace Sustainability and Innovation
• AI & Human Leadership – How to lead people, culture, and customers in an AI-enabled world

Clinics with Alan:
Alan works alongside your team with in-company “clinics” that diagnose, advise, and support on your particular real business challenges:

• Hands-on workshops for culture, change, or customer experience
• Action plans for embedding new behaviours and strategies
• Practical support for boards and leaders, tailored to your sector

Alan is empathetic, commercial, practical and uses evidence-based data. Alan helps organisations bridge the gap between vision and reality, giving your leaders confidence to deliver in a world of constant change, culture shifts, and new technology.