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Image Copyright: © Andy Hanselman

Andy Hanselman

Andy Hanselman is a recognised expert in helping businesses deliver outstanding customer experiences by ‘Thinking in 3D’.

In Person

£3500 - £6500

Price based on UK delivery

Virtual Event

£2500 - £3500

Categories

Business Event Hosts & Facilitators Future Innovation & Tech High Performance Inspiration & Motivation Leadership Personal Development Sales

Topics

Consumer Behaviour Culture Customer Service Employee Engagement Influencing Innovation Leadership Motivation Sales

Andy Hanselman is a recognised expert in helping businesses deliver ‘outstanding’ customer experiences through AI – That means ‘Authentic Interactions’ that make customers feel valued and are ‘Dramatically and Demonstrably Different’! He ‘motivates’ audiences with insights and ‘real-life’ examples of how these ‘3D Thinkers’ ‘personalise’ the customer experience, make their customers feel valued and ‘delight’ them. As well as ‘motivation’, he has built a reputation for providing people with proven, practical tools and techniques to actually ‘do’ things. Things that make a difference to your customers and to your competitiveness – a ‘Dramatic Difference’ that is!

Andy Hanselman helps your customer facing people, your sales people, your support teams, your operations teams, and even your accounts department (hey, this is revolutionary stuff!) deliver ‘outstanding’ customer experiences through AI! That means ‘Authentic Interactions’.

He has over 30 years’ experience researching, working with (and learning from) forward thinking businesses in a wide range of sectors that get ahead, and stay ahead, of their competitors and has presented to a real mix of successful businesses such as Tommy Hilfiger, Grant Thornton, Asda, Roche, Nat West, Geodis and Aggregate Industries.

Andy will challenge and motivate your people to take responsibility to be ‘easy to do business with’, go the extra mile to ‘Delight’ their customers, personalise the experience, and surprise them with the level of service they provide (positively of course!).

It’s about ‘taking ownership’ and using those Authentic Interactions to create ‘outstanding’ customer experiences. It means taking a Dramatically and Demonstrably Different approach which creates customers who come back for more, tell others and help do your marketing for you.

He also helps sales teams and support staff build on this and proactively ‘Maximise their Customer Relationships’ and helps leaders establish, embed, and live a culture that creates real competitive advantage by engaging, empowering, and enabling those people to make that ‘Dramatic Difference’ – that’s 3D Leadership!

As a stimulating and engaging keynote speaker, Andy has built a strong reputation for his ‘down to earth’ approach offering no-nonsense ‘stuff’ that your people can actually use. By sharing ‘real’ examples that resonate with the audience and telling stories that they can all learn from, Andy thrives on interacting with people ensuring that they are challenged, stimulated, and motivated.

Whether it’s helping your front-line staff to deliver outstanding customer experiences, giving ideas to your managers on engaging, empowering and enabling them to do that, or sharing insights with your leaders on how to inspire people and shape the culture that makes it happen, Andy will motivate and fire your people up.

But it’s much more than that. As well as ‘motivation’, he will provide them with proven, practical tools and techniques to actually ‘do’ things. Things that make a difference to your customers and your competitiveness – a ‘Dramatic Difference’ that is!

He continues to research and identify successful ‘3D Thinkers’ (disruptive businesses, their leaders and their people), ensuring that his material is fresh and relevant for

today’s fast-moving world. No academic theories or ‘magical answers’, but practical ideas, tools and techniques they can apply back in your business immediately.

Clients value the fact that Andy tailors his presentation specifically to his audience. He will spend time talking to, and crucially, listening to you to identify the key issues your people face, and then develop and deliver something that addresses those issues. So, whether it’s your senior leaders, your managers, your front-line staff or a combination of them all, you can be sure that Andy will deliver something that ‘hits the spot’!

The most popular topics Andy is asked to deliver include:

  • Create Outstanding Customer Experiences With AI – That Means ‘Authentic Interactions’
  • Forget CRM- Think MCR! Maximise Your Customer Relationships’
  • Create A Culture That Engages, Empowers And Enables Your People To ‘Think In 3D’!

He can deliver keynote presentations, run interactive seminars (or webinars) or deliver full day long participative workshops. Whichever it is, we can assure you Andy will make a difference to your event – a ‘Dramatic Difference’ that is!

We have worked with Andy for a number of years as a presenter and a fantastic host for our conferences, workshops and away days. Our members love to hear his engaging and practical presentations – His bubbly personality and energy is infectious and this makes his sessions both enjoyable and unique!
“We were absolutely delighted to have the opportunity to have Andy present at our annual UK conference. His ability to tailor his message and connect with the audience was outstanding.  His ‘3D Thinking’ philosophy really resonated and aligned with our current journey as a business and Andy’s extensive exposure to amazing businesses around the world helped bring a tangible reality and absolutely brought the theory to life, in a thought provoking, humorous and engaging way. I would personally recommend Andy Hanselman to any business, on any scale.”
“Andy was fantastic from my first contact with him through to his presentation on the day and the follow-up afterwards.  I’d seen some of his presentations on-line and we were looking for somebody who would get our team thinking differently, who would bring energy to our away-day and facilitate an environment where everybody in the team would learn more about each other.  Andy took the time to understand our business and our requirements, and prepared material which hit the nail on the head.  Feedback on the day was fantastic and the team regularly refer back to things they learnt from Andy’s presentation and the materials he left us with.”
“Andy’s keynote address was a highpoint of our Kuwait Service Excellence Conference. He gave us some really valuable and important messages on how, as leaders and managers, we can bring the best out of our team. We were delighted by the positive impact Andy had both on our event and our delegates. Feedback included comments such as “What a keynote”, “Amazing presentation – more of this next year please” and many more. His message and material travel well”.
“We recently used Andy to deliver a training session at our annual training day. He was extremely knowledgeable on the subject and really captured the audience’s attention ensuring everybody took something away from the session. We are looking forward to seeing the positive impact this training has on the business.”
“We booked Andy as the keynote speaker at our Members’ Day. Well prepared, easy to deal with, great thought-provoking presentation relevant to our members backed up with good examples and anecdotes.”
“We invited Andy to be a guest speaker at our NEXT GEN Contact Center / Customer Experience event in Amsterdam and he did an amazing presentation. He understood the audience and very quickly established fantastic rapport with them as he led them into the field of AI… Authentic Interactions. We are excited to have the opportunity to have Andy join us again at our events and value his passion and knowledge which he openly shares in a fun but meaningful way to all attending.”
“Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!”
“When it comes to gripping the attention of an audience, Andy is a consummate professional! His knowledge of leadership and organisational culture is fantastic and he always backs his theories up with examples that have been put into practice by well known companies around the world. If you want to acquire new knowledge and build new skills then book this guy… You’ll also have fun during his time with you, which is massively important to me when it comes to retaining the attention of many people in one room. Well recommended!”
“I have been to 5 of Andy’s presentations in various guises over the years and am always impressed by the energetic and engaging way that he brings ideas to life. I learn something new every time and his content is always extremely topical and relevant. The presentations are jam-packed with great examples and practical ideas that can be taken away and implemented.”
“Thank you for your excellent presentation at our conference – it was the one that was talked about all evening! You definitely got everyone ‘doing something!'”
“I did think it would be spoon fed information, guru-style, but it was engagingly human. Andy engaged us in a variety of ways – listening to us, encouraging participation and providing practical ideas.”
“Andy’s masterclass on the creation of a UBER culture was one of the highest rated presentations by my leadership group, and that is after more than sixty other presentations over the years! Refreshingly free from gobbledygook, Andy used numerous real life examples to demonstrate how any business can become Dramatically and Demonstrably Different and have a UBER culture and he did it with good humour. He’ll be invited back by popular demand.”

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