Richard Mullender spent 30 years in the UK police force and then went on to spend five years as a hostage negotiator, working in Afghanistan and the Middle East.
The skills Richard put to use every day as a hostage negotiator have proved to be equally valuable in the business world. A world where effective listening is in high demand – to Boardroom level and beyond – as companies across the globe identify listening as a skill that directly impacts their bottom line.
Because as Richard proves, the intelligence gained from elite-level listening can be used to persuade, influence and negotiate; to revelatory effect.
Richard’s training redresses the balance. He’ll give your team a range of memorable, robust and phenomenally successful listening skills. Whatever course you choose, your people will take part in a range of fascinating exercises to help them embed their new skills. Great fun to do, and proof positive of quite how powerful Richard’s insights are when you put them into action.
Talks with the Taliban
Richard’s activities in defence of British subjects abroad are largely confidential. However he was part of the team that negotiated the high-profile release of three UN workers held hostage in Afghanistan in 2004. And his listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006.
Life or death listening training
Richard now speaks and trains for the private, public and not-for-profit sectors. This latest stage in his career has seen him fulfil speaking and training engagements in every corner of the globe. He’s helped people to achieve ambitious outcomes – from Downing Street to PwC, from LinkedIn to BT, and from Cambridge University to Sky UK. And he can help you, and your people, to do the same.