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Andy Hanselman

Andy Hanselman

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Andy Hanselman is a recognised expert in helping businesses deliver outstanding customer experiences by ‘Thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’ from their competitors. He provides audiences with insights and ‘real-life’ examples of how these 3D Businesses ‘stand out from the crowd’, make their customers feel valued and create amazing levels of recommendations and repeat business. He provides his audiences with stimulation, inspiration, and practical ideas to help them do that too – things that attract, win and retain their customers and create real competitive advantage.

Andy speaks about customer experience, culture and competitiveness at conferences and events worldwide, both face to face and virtually, and provides real insights into these 3D Businesses, their leaders and their people do and how they do it. He has built a strong reputation for his ‘down to earth’ approach offering no-nonsense ‘stuff’ that people can actually use back in the business immediately to improve their competitiveness in the areas that count. He shares ‘real’ examples that resonate with the audience and tells stories that they can all learn from – no academic theories or ‘magical answers’, but proven processes your people can apply to your business.

Whether it’s providing your front-line staff with proven tools and techniques to deliver outstanding customer experiences, giving ideas to your managers on engaging, empowering and enabling them to do that, or sharing insights with your leaders on how to inspire people and shape the culture that makes it happen, Andy will motivate and fire your people up, but importantly, he will motivate them to ‘do’ things and equip them with the tools and techniques to make a difference – a ‘Dramatic Difference’ even!

He has over 30 years researching, working with, and learning from these successful, disruptive and forward-thinking 3D Businesses and is a recognised expert on business competitiveness. He is the author of 3 books (currently working on his 4th!) and is passionate about sharing his ideas with audiences all over the world. He continues to research and identify successful ‘3D Thinkers’ (disruptive businesses, their leaders and their people), ensuring that his material is fresh and relevant for today’s fast-moving world.

Andy brings the lessons he has learnt in an engaging and inspiring way. He thrives on challenging and stimulating people and works with a huge cross section of businesses and sectors.

Clients value the fact that Andy tailors his presentation specifically to his audience. He will spend time talking to, and crucially, listening to you to identify the key issues you face, and then develop and deliver something that addresses those issues. So, whether it’s your senior leaders, your managers, your front-line staff or a combination of them all, you can be sure that Andy will deliver something that ‘hits the spot’!

Popular topics Andy is asked to deliver include ‘Create Outstanding Customer Experiences By Thinking in 3D!’, ‘Forget CRM, Think MCR! Maximise Your Customer Relationships’ and ‘Create A Culture That Engages, Empowers And Enables Your People To ‘Think In 3D’!’

Andy can deliver keynote presentations, run interactive seminars (or webinars) or deliver full day long participative workshops, and which ever it is, we can assure you Andy will make a difference to your event – a Dramatic Difference that is!

Important Information

In person prices:
£3,500 - £6,500
Price based on UK delivery
Virtual Event prices:
£2,500 - £3,500
Business, Conference, Corporate, Events, Keynote, Motivation, Workshop
Consumer Behaviour, Culture, Customer Service, Employee Engagement, Influencing, Innovation, Leadership, Sales

Quick quote Andy Hanselman

We have worked with Andy for a number of years as a presenter and a fantastic host for our conferences, workshops and away days. Our members love to hear his engaging and practical presentations – His bubbly personality and energy is infectious and this makes his sessions both enjoyable and unique!

“We were absolutely delighted to have the opportunity to have Andy present at our annual UK conference. His ability to tailor his message and connect with the audience was outstanding.  His ‘3D Thinking’ philosophy really resonated and aligned with our current journey as a business and Andy’s extensive exposure to amazing businesses around the world helped bring a tangible reality and absolutely brought the theory to life, in a thought provoking, humorous and engaging way. I would personally recommend Andy Hanselman to any business, on any scale” 

Andrew Thomson, Managing Director, Mobile Mini

“Andy was fantastic from my first contact with him through to his presentation on the day and the follow-up afterwards.  I’d seen some of his presentations on-line and we were looking for somebody who would get our team thinking differently, who would bring energy to our away-day and facilitate an environment where everybody in the team would learn more about each other.  Andy took the time to understand our business and our requirements, and prepared material which hit the nail on the head.  Feedback on the day was fantastic and the team regularly refer back to things they learnt from Andy’s presentation and the materials he left us with”

Jonathan Stott, Managing Director, Gateley Hamer

“Andy’s keynote address was a highpoint of our Kuwait Service Excellence Conference. He gave us some really valuable and important messages on how, as leaders and managers, we can bring the best out of our team. We were delighted by the positive impact Andy had both on our event and our delegates. Feedback included comments such as “What a keynote”, “Amazing presentation – more of this next year please” and many more. His message and material travel well” 

Abdul Quol- Ali, Event Organiser, Kuwait Service Excellence Conference


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