Andrew Vaux
Excelling in TeamLeadership Level 3
What programme are you working towards?
I am working towards Excelling in Team Leadership Level 3 as part of an open cohort with learners from other organisations. I really like this as it provides a diversity of views, thinking and experience.
What made you want to take part in the programme, what challenges did you face?
I wanted to be a better leader and understand how I could make this a reality. I also wanted a better grounding in areas like finance and organisational strategy. Before attending I often felt I could be doing more or that there were blind spots in my approach to situations.
How did these challenges impact your performance in your role?
This led to a lack of confidence in my ability – the programme has helped me out greatly here, I feel so much better equipped now and able to contribute to the growth of my team and organisation.
How did you feel at the beginning of the programme? What did you want to achieve?
At the start of the programme I was excited to be learning again, but learning something with a practical application. I wanted to be a better and more confident leader and also more attuned to the wider needs and goals of the business and be able to contribute here too.
Did you find the workshops beneficial?
The workshops were beneficial. Those running the workshops are knowledgeable and the interaction between the learners helps as you can learn about the challenges of different types of organisations.
How did you find the support from your coach throughout the programme?
My coach has been superb, always supportive and on-hand to help whilst providing me with constructive feedback along the way.
Do you feel you have gained new/developed existing skills since being on the programme?
My time management has improved as has my approach to challenging situations. I also believe my EI has improved. On top of this I am batter problem solver and leader as well having gained skills around finance, project management and operational strategy.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
I am supporting my organisation on improving training and on-boarding. I am also a more confident and organised leader able to develop and coach my team and contribute to the wider business.
What do you feel has been the main benefit from attending the programme?
The whole programme has improved me a leader – I feel able to lead and not just people but take control of the direction of the strategy for my team.
Would you recommend this programme to your colleagues?
I absolutely would recommend the programme to my colleagues; it requires effort and application but it is very much worth it.
What programme are you working towards?
L5 Excelling in Operational Management working in an open cohort allowing me to learn from others and how other industry leaders operate. An open cohort also allowed me to share my knowledge and best practices.
What made you want to take part in the programme, what challenges did you face?
To develop my leadership and managerial skills to becoming a better leader.
How did these challenges impact your performance in your role?
To manage my time effectively to balance apprentice, personal and business life.
How did you feel at the beginning of the programme? What did you want to achieve?
I went into the programme open minded, in order to learn techniques and knowledge to become a better leader.
Did you find the workshops beneficial?
The tutors are very knowledgeable and accommodating to all needs. The material made prior, during and post workshops is very detailed in allowing me to learn new knowledge and complete the assignments set.
How did you find the support from your coach throughout the programme?
During the programme my coach is a great communicator and is very supportive in ensuring I have full understanding and deliver the assignments.
Do you feel you have gained new/developed existing skills since being on the programme?
I have become more self-aware and have a better understanding of my own emotional intelligence.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
I have been able to implement theories such as Herzberg theory into my team. I have also been able to share my learnings with my span of control such as time management skills.
What do you feel has been the main benefit from attending the programme?
The knowledge, tools and techniques to be a successful and inspirational leader.
Has anything changed in your role since attending the programme?
Following a restructure my role has expanded to take on a wider span of control and responsibility of more operational processes within my organisation.
Would you recommend this programme to your colleagues?
I would 100% recommend the programme to my colleagues.
What programme are you working towards?
I am working towards the Excelling in Team Leadership, in a closed cohort with colleagues from EU Automaton. I found it very helpful to attend this course with colleagues as we knew exactly what the other person was dealing with on a daily basis. It also helped to strengthen our relationships and we were able to help each other when needed.
What made you want to take part in the programme, what challenges did you face?
I have always enjoyed learning new things and I thought this programme would help me become a better leader and a better person. Before the programme I have struggled with holding difficult conversations and I wanted to improve on my overall leadership skills.
How did these challenges impact your performance in your role?
I feel like before attending the programme I was not as confident and I knew that I deserved to be in the role but always felt like I was not able to give the team as much as they needed from their team leader.
How did you feel at the beginning of the programme? What did you want to achieve?
I was excited to get started and I wanted to become a better leader for my team but also work on myself and improve myself. At the end of the programme I wanted to feel like I was the leader the team deserves and needs to perform at their best. I also wanted to do well for myself and prove myself that I can achieve this qualification despite English not being my naive language and whilst working full time.
Did you find the workshops beneficial? Please provide details…
The workshops were a great way of learning about all the different topics and it helped to engage with the other participants. I thoroughly enjoyed the workshops, especially the two workshops we were able to hold in person.
How did you find the support from your coach throughout the programme?
Deanne has been nothing but outstanding throughout the whole programme. She was always super supportive and motivating. Whenever I had a question or an issue, she would take the time to talk me through it.
Do you feel you have gained new/developed existing skills since being on the programme?
I have definitely gained and developed new skills. I can now handle conflict very well and I am very self-aware and able to reflect on my behaviour and the behaviour of others. I have gained valuable skills in project management and I use the tools I have learned all the time for new projects. I am better in giving feedback to the team and how to develop them and how to adapt my communication styles and the different learning styles.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
Since being on the programme I have been involved in a lot of ongoing projects, budget planning and I have worked on developing the team. I am using the skills, knowledge and behaviours on a daily basis and I think often I use them without even realising that I am doing it, as it has become such a natural part of my daily work life.
What do you feel has been the main benefit from attending the programme?
I am more confident and I have changed a lot as a person and as a leader. I have a better understanding of the different team roles I have got in my team and how I can use this to have a high performing team. Not only I have benefited from the course, but also my entire team as they got a stronger leader and I was able to share some of the gained knowledge with them.
Has anything changed in your role since attending the programme?
Since attending the programme I have been promoted to purchasing manager and I believe that the programme has helped me to achieve this as I gained valuable and essential skills.
Would you recommend this programme to your colleagues?
I would recommend this programme as it is a great opportunity to improve on your leadership skills but also improve on your time management and self-awareness. As you can only be a good leader if you are able to lead yourself.
Were you part of an open or closed cohort? Did you find this type of cohort to be beneficial?
I really enjoyed working through the programme with the same group of people and having that support network outside my organisation. It made me feel less alone when I was feeling overwhelmed with the amount of work. When unsure about something, it is also great to have people you can ask questions to and share ideas with.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I wanted to do a Coaching course or qualification for quite a few years, and I was very excited when I learnt about this opportunity through Raise the Bar and apprenticeships.
I had some challenges working with my team and stakeholders.
How did these challenges impact your performance in your role?
I was doing a lot of work by myself, not delegating enough and not enabling others to come up with ideas and make decisions.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
I wanted to develop some coaching skills and become a more skilled and impactful learning and development expert and leader.
Did you find the workshops beneficial?
Yes, the workshops were my most favorite part of the programme. It was great to meet other people outside of the business and learn together through discussions, trying out various tools and learning from each other. It was great to have group support thought the programme as well.
How did you find the support from your coach throughout the programme?
Barbara was very clear, helpful, supportive and flexible which enabled me to progress very quickly.
How have you found working on an e-portfolio (Bud)?
It was challenging to begin with as it was a lot of work, but with time I got used to it and found it useful as it helped me to reflect on my learnings.
Do you feel you have gained new/developed existing skills since being on the programme?
Yes, I think I developed quite a few skills and it had a huge impact on how I work and communicate with my team, as well as stakeholders and partners.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
I used the skills when leading a learning and development function, managing my team, delivering training, having coaching conversations with employees and much more. I think it completely changed how I interact with others and how I lead my team. I learnt to give people time and space to come up with their own ideas, motivate them, and enabled them to learn and grow instead of giving them the directions and explaining the milestones.
What do you feel has been the main benefit from attending the programme?
First, I really enjoy coaching and it is rewarding to see the impact it has on others. Furthermore, it has impacted how I manage and lead my team and how I work with my partners and stakeholders. Overall, gaining new skills through this programme made my communication stronger and led to me becoming a learning and development expert.
Has anything changed in your role since attending the programme?
I faced quite a few changes since I started the programme, my manager changed, I was promoted, and now I have my own team that I am managing and we are working together to achieve our goals.
Would you recommend this programme/RTB to your colleagues?
I have already recommended the programme to one of my colleagues and she has started the apprenticeship as well.
Were you part of an open or closed cohort? Did you find this type of cohort to be beneficial?
I’m part of an open cohort, with some members from my own business and the majority from other various employers. I’m finding this to be incredibly beneficial as we all have completely unique perspectives and ways of working. It’s been great to see us all come together as a unit to support, empower, and push each other to achieve our goals.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I became a new Team Leader in March 2021 and knew that whilst I had some transferrable skills, I wanted to expand my knowledge and gain a recognized qualification to back up my skills. The workplace apprenticeship seemed like the perfect opportunity to do this whilst also maintaining my day job. As a full time employee and a mother of two, I couldn’t dedicate extra time at evenings and weekends to complete a qualification. But with support from Raise the Bar and my line manager, I am able to dedicate time in my normal working hours to do this.
How did these challenges impact your performance in your role?
I was doing a lot of work by myself, not delegating enough and not enabling others to come up with ideas and make decisions.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
I knew that gaining a recognized qualification would further my career, whilst also increasing my skills, knowledge, and confidence in my abilities.
Did you find the workshops beneficial? Please provide details.
The workshops are great! It’s been brilliant to come together every month with the same group of people and trainer to work together and learn new skills.
How did you find the support from your coach throughout the programme?
Each coach has been equally fantastic with the level of support and guidance provided.
How have you found working on an e-portfolio (Bud)?
The Bud platform is brilliant and very user friendly! I find that it’s easy to navigate and understand upcoming tasks, whilst also being able to track my progress against the duration of the programme.
Do you feel you have gained new/developed existing skills since being on the programme? Please give details.
I’m about half way through the programme and have been focusing on people management. This has been incredibly beneficial, and I have brought lots of tools and techniques back to my team including the Belbin and Tuckman questionnaires to assess where my team is at. The main improvement has been in my confidence – I feel that whilst I’m still a relatively new line manager, I understand how to support my team, provide good feedback and I’m now also starting to mentor newer team leaders in my department!
What do you feel has been the main benefit from attending the programme?
The main benefit from attending the programme so far is without a doubt the confidence I now have in my abilities. I’m not ‘faking it ‘til I make it’ anymore – most of the time I actually know what I’m talking about now, and that’s usually because I’ve attended a workshop, completed research and written an assignment on it!
Has anything changed in your role since attending the programme?
I have had lots of new starters in the team which has involved lots of recruitment and inductions. As we are a new department, we didn’t have any material in place to onboard new staff. I saw this as an opportunity to build on my passion for EDI, ensuring my recruitment attracted a diverse pool of applicants and put together an induction package that can be used by the whole department.
Would you recommend this programme/RTB to your colleagues?
I have already recommended the programme and Raise the Bar to colleagues! Signing up for this qualification is one of the best things I have done in my career to date!
What programme are you working towards/have you completed?
I am working towards the Level 5 Excelling in Operational Management programme. Due to COVID- 19 restrictions we have been distance learning.
What were the reasons that made you want to attend the programme?What challenges did you face prior to attending the programme?
At the beginning of the apprenticeship, I had really low self-awareness and also poor confidence in my abilities as a leader. This leadership course was a good opportunity to expand my knowledge and skills as a leader. I have completed other leadership courses prior to this course and this course was highlighted to me by my previous line manager who said this would be useful for me.
How did these challenges impact your performance in your role?
These challenges made me overthink and doubt my decision making regarding leadership. As a clinical leader you also have to be expert in both domains. Always making me double check with my peers if I had made the correct decision.
How did you feel at the beginning of the programme? What did you want to achieve?
At the beginning of the programme I wanted to increase my confidence and learn more about operational leadership, as in the future I would like to progress my career.
Did you find the workshops beneficial?
The workshops have been very beneficial. We have completed them all now and the workshop I got the most out of was project management and finance. It is good to collectively discuss issues and work together in the group.
How did you find the support from your coach throughout the programme?
My coach has been absolutely brilliant. He has always been on hand to help if required and to give advice. Most importantly the course and coach have helped me with my self-awareness. Therefore, my confidence and abilities in operational leadership have improved.
Do you feel you have gained new skills or developed existing skills since being on the programme?
The time management skills I learnt really boosted my productivity at work. These helped me to become more organised and structured. I love being organised! Self-awareness has really helped and completing 360 feedback allowed me to gain others’ perspectives. This has been really enlightening in allowing me to grow as a leader. The training has made me a more inclusive and calm leader. Coaching skills have also been beneficial due to the recent emotional battles that the department have been through. My coaching skills have been beneficial to aid supporting the wider team.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
Time management tools are a necessity and I always believed I was organised, there was however room for improvement and the course taught me this. Coaching skills have been a positive as a leader both for staff mental health and for professional development. Decision making skills learnt are really beneficial. I have used a lot of the skills and will continue to do so as they are transferrable skills to have in a leadership role.
What do you feel has been the main benefit from attending the programme?
Personally my confidence has vastly increased. Being in my current role since beginning the training I have completed a talk at a European conference. Prior to this course I would not have had the confidence to do this.
Has anything changed in your role since attending the programme?
I am now looking into progressing my career to the next level. Raise the Bar has helped me gain insight into my abilities and skills that have inspired me to be more ambitious.
Would you recommend this programme?
I would recommend as I have got more out of this leadership course than I have others I have completed before.
What were the reasons that made you want to attend the programme?/What challenges did you face prior to attending the programme?
I wanted to make sure that my legal knowledge and awareness regarding Equality and Diversity was as up to date as possible, as it is a highly contemporary topic and one which is highly integrated and relevant within my work. The opportunity to learn with others was also a key driver for me.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
I felt highly motivated – I was keen to make sure my knowledge was as up to date as possible, so this was a key goal and motivator. I also believe that gaining a respected and recognized qualification is a very tangible way to demonstrate my commitment and interest in this important area.
Did you find the programme beneficial?
Very much so, predominantly because it was flexible and had practical application to my role and the work which I do. Whilst I learned more about theoretical aspects, it was fantastic that I could relate it to my role. It gave me the tools to review Equality and Diversity through a more informed perspective and lens.
Do you feel you have gained new/developed existing skills since being on the programme?
Definitely! As well as considering my work through a more informed and inclusive lens, it was great to collaborate with others and learn about best practices and approaches within other organisations. Writing an assignment as part of my qualification gave me effective time management discipline and the ability to critically analyse in a concise manner.
How have you been able to use the skills and knowledge from the programme in your role?
As the assignment and learning discussions were based on how knowledge could be applied, I have been able to convert this knowledge and new skills into practical actions both within my learning and development role and across the organisation. For example, the new global Inclusion Portal we have recently developed and baking Equality and Diversity into our learning programmes.
What do you feel has been the main benefit from attending the programme?
Being able to apply my knowledge, gain a qualification and ensure that I am considering my work through a fully inclusive lens for the benefit of my organisation and employees.
Would you recommend this programme / Raise the Bar to your colleagues?
Definitely! Great facilitators, well organised, high-quality materials and an enjoyable way of learning.
What were the reasons that made you want to attend the programme? / What challenges did you face prior to attending the programme?
I wanted to join the programme as equality, diversity and inclusion is something I am really passionate about, and at BDC I wanted to raise awareness and implement learning and development in this area. However, I did not feel I had enough knowledge to get a project off the ground.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
I wanted to gain more knowledge and understanding of the topic, which I hoped would help me to build more confidence to raise equality, diversity and inclusion at senior management/board level.
Did you find the programme beneficial?
I did find the programme very beneficial – whilst some of the content provided good refresher, I also learnt a lot. It was particularly useful to network with people from other organisations and gain their perspective and insights.
Do you feel you have gained new/developed existing skills since being on the programme?
Whilst I feel I learnt by attending the programme I recognize I am still learning. It provided the help and support I needed to build my confidence in raising and challenging others in my organization and particularly at senior level.
How have you been able to use the skills and knowledge from the programme in your role?
I feel it has been instrumental in being part of a working party, set up to review equality, diversity and inclusion in my organisation. I now feel confident in reviewing existing policy documents and making recommendations for change. I have also introduced an ED&I web page on our learning management system, as well as leading a project to review and update our mandatory training and implementing refresher training every two years.
What do you feel has been the main benefit from attending the programme?
My increased confidence and knowledge of the subject and my interest in wanting to make positive change in my organisation.
Would you recommend this programme / Raise the Bar to your colleagues?
I would recommend the programme to anyone that wants to increase their knowledge and understanding of the topic.
What programme are you working towards/have you completed?
I have just completed the L3 Excelling in Leadership and Management
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
My Personal Development Plan was to apply for a promotion within the same year, this would’ve been my first leadership role with a team of my own and except from clinical management experience, I really didn’t have any background in leading a team. I wanted to complete a leadership course to give myself and my team the best start.
How did these challenges impact your performance in your role?
My performance wasn’t hugely affected prior to joining the programme, however I would lead a team of people based on my own previous experiences with my managers, copying what they did and without any rationale.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
I felt totally out of my depth having never studied this subject before. I wanted to accrue tools and theories to put into practice with my team and get a better insight into leadership and management.
Did you find the workshops beneficial?
The workshops are beneficial, and I found that being able to watch the recordings back benefitted me greatly due to my health diagnosis, as I find it hard to take notes as I’m not able to concentrate in the same way most people can.
How did you find the support from your coach throughout the programme?
Lucy is incredible! She really took the time to understand me and how I learn. She was always available when I had questions. Lucy is very organized and is able to explain Bud and what’s expected from you.
Do you feel you have gained new/developed existing skills since being on the programme?
Yes! Coaching tools, project management tools, I’ve also learned so much about myself both personally and professionally. I have a much better understanding of emotional intelligence. I also have a much better understanding of team dynamics – forming, storming, norming and performing! This has helped me to preempt situations in my team that would affect performance.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
Maintaining team performance, having challenging conversations which I would have shied away from in the past. Managing a project. Organising workload in line with people’s strengths, weaknesses and characters. I’ve been able to coach several team members so that they can deputise for me during periods of annual leave. I’ve also been able to motivate my team and maintain performance.
What do you feel has been the main benefit from attending the programme?
I feel as though I now have the framework that underpins my decision making as a team leader.
Has anything changed in your role since attending the programme?
I have been promoted!
Would you recommend this programme and Raise the Bar to your colleagues?
Yes – it’s so insightful! I’ve really grown as a person as well as professionally, and you can put your learning into practice so you can see the benefit in real time.
“Claire should be extremely proud of herself for the journey she has been on. I’m so proud of how far she has come. Claire was promoted whilst on the course and even though her workload increased, this didn’t stop her hitting every deadline.
Claire has said the managing and leading people modules came at just the right time to allow her to embed her new skills and knowledge straight away and she is naturally embedding her coaching skills into everyday work. Claire says she has learnt a lot about herself both personally and professionally through the self-awareness piece.
Claire presented a detailed and thorough project to me, and her manager Gemma said “Claire’s Project put us in great position for our transformation and it was implemented across all teams creating significant timesaving – a big improvement across the company”.
Well done Claire!”
– Lucy Jones, Senior Development Coach
What programme are you working towards/have you completed?
Women In Leadership Level 3.
What were the reasons that made you want to attend the programme?/What challenges did you face prior to attending the programme?
I had recently started a new role as a Scheme Project Manager within Network Rail and this role was a more senior and accountable role than I had previously held. I thought the Women In Leadership apprenticeship would help my development in a number of areas that would positively impact my role and my confidence. I did not face any challenges before I started the apprenticeship, as my team and Line Manager have always been supportive.
How did you feel at the beginning of the programme?
I was excited and very positive at the beginning of the apprenticeship. I was looking forward to the challenge and also to learning new tools to help progress in my career.
What did you want to achieve?
I wanted to achieve confidence within my role.
Did you find the workshops beneficial?
Yes, all the workshops I have attended have been beneficial and have changed how I perceived certain situations and also changed the way in which I would in a positive manner with implementing some of the tools and techniques I have learnt especially Reflection and Time Management.
How did you find the support from your coach throughout the programme?
The support I have received throughout the training has been continuous and extremely helpful. I have been able to contact my coach when needed they have gave me confidence and guided me in the right direction to achieve the tasks set out. My coach has also given me confidence and praise on completion of works which has also helped.
How have you found working on an e-portfolio (Bud)?
I have found the platform quite easy to use.
Do you feel you have gained new/developed existing skills since being on the programme?
I have definitely learned new skills, such as how to reflect and be more aware of myself, which I did not do a lot of. I have also developed in building relationships. I feel that with the sessions we attend I use a lot of these tools and techniques, and the sessions help to amplify these skills. I would say the best skill I have been able to develop is my time management.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
Yes, I have used a number of the skills and behaviours since learning these within my role. They have been extremely useful and enhanced my productivity.
What do you feel has been the main benefit from attending the programme?
I feel that the main benefit I have gained is confidence and knowing that the people who I am on the course all felt the same way as I did to begin with, so I did not feel alone and that I did in fact have a support network if I wanted to reach out. The course brings together a diverse group of people who already use a lot of the skills we are shown, but as a group we are able to empower each other and be better.
Has anything changed in your role since attending the programme?
I am currently in the same role, but I am now taking on more responsibility.
Would you recommend this programme/Raise the Bar to your colleagues?
I would certainly recommend this apprenticeship to others, as I have found the core sessions useful and learnt a lot of techniques that have helped improve my way of working.
What programme are you working towards/have you completed?
I am working towards the Level 3 Excelling in Team Leadership programme. We merged with another company mid-way through the programme which was beneficial as we learned more about other companies and the different ways leadership can change for different business models and nature of the business.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I was offered the opportunity to enroll on the programme by my employer as it would be beneficial to my progression within the company. Prior to attending the programme, I faced issues with my time management and task prioritising which I have since learned the necessary skills, tools and techniques to overcome these challenges.
How did these challenges impact your performance in your role?
These challenges made it difficult to lead people as now I know I was leading people the wrong way, which caused delays and tasks being left unfinished. My time management meant I was spending to much time on tasks and prioritising the wrong tasks.
How did you feel at the beginning of the programme? What did you want to achieve?
At the beginning of the programme, everything felt overwhelming as it felt like going back in to full time education whilst in full time work. However, the development coaches are extremely supportive and helpful and provide extra time and support to complete tasks. I wanted to improve my management skills, as I had never had any relevant experience in leading or managing more than a 2 person team. My goals and expectations were to feel more comfortable and confident leading a team and have the necessary skills to overcome conflicts and issues.
Did you find the workshops beneficial?
The workshops were beneficial and we learned a lot of tools and techniques. Understanding how everything works together was beneficial.
How did you find the support from your coach throughout the programme?
I’ve had two coaches throughout the programme, both have been extremely helpful and supportive. Beverley and Tracey have both been supportive and understanding over the busy Christmas period. Emails get responded to very quickly and never leave a question unanswered.
Do you feel you have gained new skills or developed existing skills since being on the programme?
Since starting the programme I’ve learned loads of skills that I never thought I would have, being able to lead a team, manage conflict and making decisions which has always been something I have struggled with.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
At first it was difficult to implement tools and techniques learned due to role restrictions, however, since being promoted to Duty Manager I’ve had much more freedom to implement these and see how each tool can have an effect.
What do you feel has been the main benefit from attending the programme?
Everything I have learned from the programme has been beneficial to my role, time management, decision making, leading/managing people and managing myself has had a huge impact on my attitude and the way I present myself to my team and lead them.
Has anything changed in your role since attending the programme?
Since beginning the programme I have been promoted to Duty Manager and moved to a different store. So far I feel I have been doing well and this has been reflected in feedback I have received.
Would you recommend this programme?
Yes.
What programme are you working towards/have you completed?
Change Catalyst Online
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
Covid presented numerous challenges to our business which resulted in change at an unprecedented rate. The speed of supporting a wider team in adapting to new ways of working meant that the new leadership group formed during the pandemic had not been afforded time to adapt itself. The Change Catalyst course gave the opportunity for the group to spend time together, enabling us to consider different leadership styles without the pressure of decision making in the process.
How did these challenges impact your performance in your role?
The speed of supporting a wider team in adapting to new ways of working meant that the new leadership group formed during the pandemic had not been afforded time to adapt itself.
How did you feel at the beginning of the programme? What did you want to achieve?
I felt like the Change Catalyst course would give us all the opportunity to spend time together and enable us to consider different leadership styles without the pressure of decision making in the process.
Do you feel you have gained new skills or developed existing skills since being on the programme?
Yes, I am able to consider different leadership styles and have developed my decision making skills, and being able to empower people to take on more responsibility, which has led to freeing some time up for myself to dedicate elsewhere.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
As someone that has historically been too close to the detail, the programme has enabled me to free time by empowering people effectively, but remaining informed.
What do you feel has been the main benefit from attending the programme?
The course presents theory but gives practical examples. It challenges your thinking but also your way of working, giving you numerous ‘stop’ moments to reflect on how you and your team think. It creates introspective moments which will resonate, at the same time giving you numerous additions to your toolkit, some of which can be significant enough to drive strategic change in your way of working.
Has anything changed in your role since attending the programme?
Empowering others to take on more responsibility has allowed me to have more free time to focus on other issues and projects.
Would you recommend this programme?
Without doubt. The real difference with Raise the Bar is their ability to listen. The content isn’t generic, it always feels tailored to build upon your strengths and develop your weaknesses.
What were the reasons that made you want to attend the programme?
To see what the programme covered and how I could use the information provided both for myself and in sharing to others via the training sessions I deliver.
How did you feel at the beginning of the programme? What did you want to achieve?
I felt apprehensive and wasn’t sure what I wanted to achieve. I wasn’t sure how the sessions would go and what information would be provided, but I hoped that I would come out of the programme feeling more confident and to encourage me to go out of my comfort zone.
Did you find the programme beneficial?
Yes, highly.
Do you feel you have gained new skills or developed existing skills since being on the programme?
Yes, how to frame a difficult conversation, how to promote my own worth, to look at my growth zone, and I use the quote Kirsty always said – “Problems only exist in the absence of the right conversation” – I absolutely love this quote.
How have you been able to use the skills and knowledge from the programme in your role?
I’ve shared a lot of what I’ve learnt with our internal future leaders programme and encouraged employees to sign up for Raise the Bar’s Women in Leadership L3 & L5 Apprenticeship Programmes.
What do you feel has been the main benefit from attending the programme?
Talking to other women in business who are going through similar issues and feel the same as you do, makes you feel better knowing that you’re not the only one thinking, feeling or having the same work issues as you. The breakout sessions were great for this. Hearing from the inspirational women speakers was also a huge benefit, as you don’t usually have access to these ladies to hear their stories and have the opportunity to ask them questions.
Would you recommend this programme?
Yes, definitely – especially if they are lacking in self-confidence and self-worth. I’m also looking to join Raise the Bar’sChange Catalyst programme because of this programme.
What programme are you working towards/have you completed?
I am currently working towards Level 5 Women in Leadership with Raise the Bar. I work as part of an open cohort; I have found this type of cohort beneficial as I get to work with likeminded people who have such varied knowledge and experiences which we can share and learn from as a team. This type of cohort is great as I have found that regardless of the industry, the challenges faced by women in leadership positions are mirrored.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I chose to enroll on this programme for many reasons; the key ones were to build my confidence as a Senior Female Manager, to understand the different approaches to leadership and the tools and techniques available, which I could adopt to become a stronger leader. Many of the challenges I faced were down to myself. Since enrolling, I have discovered that I do appear to have imposter syndrome and I am now, with the help of my wonderful coach Maureen, learning on how to control this and the positive focuses I can take.
How did these challenges impact your performance in your role?
The challenges are not directly impacting my performance, they do still affect how I reflect on the day, how I feel I am personally feeling and how I celebrate success.
How did you feel at the beginning of the programme? What did you want to achieve?
I was apprehensive before starting the course, having been out of education for several years, however this feeling was dissolved within the first five minutes of the first workshop. Having read through the course content, I was excited about what I was going to learn on my journey and how this could be instantly used in my role of Area Manager.
Did you find the workshops beneficial?
The workshops are brilliant, I have so far attended four which have covered Self Awareness and Leading Others. I find the time with my cohort a great opportunity to discuss and explore each topic and relating back to real life scenarios. The skills, knowledge and behaviours that I have learnt this far on the programme have been instantly transferable to my role and I have already noticed a change in my approach when managing my team. I have found it fascinating that I am unknowingly already using some techniques daily and it is a great moment when you can put a name to a method I am already familiar with.
How did you find the support from your coach throughout the programme?
The support Maureen has provided me with has been invaluable. I tend to overthink situations and no matter what the problem has been, she is always there to help and offer advice. The feedback she gives always gives me areas to focus on and how I can further develop in prepare ahead of my End Point Assessment.
What do you feel has been the main benefit from attending the programme?
My confidence and abilities are growing month on month; the course is really encouraging me to try new approaches and change the existing way I am working to be inclusive of different learning styles. This has been noticed by my team which is incredibly rewarding.
Would you recommend this programme?
I would recommend both this programme and Raise the Bar to anyone who wants to develop themselves or make a change to their own journey. The support, training assets and workshops are brilliant and instantly transferable to any career.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
To learn more about ED&I and share the knowledge and awareness with my colleagues. Sometimes challenging when thinking of examples as my current job role is in Pay and Benefits so not my direct focus.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
Thought it was a great opportunity to learn in a relaxed environment, the group size was the right size to feel comfortable enough to speak and for there to be adequate input from all, creating great discussions.
Did you find the programme beneficial?
Yes, absolutely. Whilst I work in Pay & Benefits, I am actually aspiring to be a HR Business Partner so this has really widened my knowledge and insights into how to address certain situations with a greater amount of care, than I initially probably would’ve done too. It’s also been good to share some examples with my local team of 6 colleagues who haven’t attended the course.
Do you feel you have gained new/developed existing skills since being on the programme?
Yes, definitely. It’s made me think about the language and tone I use especially when having an awkward conversation. Without realizing it before, conscious bias traits could roll off the tongue (for some colleagues too), so it’s been great for awareness above all. Whilst I would always strive to help/assist a colleague with their query, I may’ve neglected the fact the language, tone or words used could be delivered in a contrary way having an adverse effect.
How have you been able to use the skills and knowledge from the programme in your role?
When dealing with queries; both verbal and written communications.
What do you feel has been the main benefit from attending the programme?
How others feel, putting yourself in someone else’s shoes.
Would you recommend this programme/Raise the Bar to your colleagues?
Yes, most definitely. Our Trainer Steve was brilliant.
What programme are you working towards/have you completed?
I’m working towards the Level 3 Excelling in Team Leadership qualification. I was in a closed cohort with my organisation, but I wanted to engage with people from different organisations, so I moved into an open cohort. I found this to be very beneficial, as I’ve been able to learn new ways of working and hear other people’s perspectives.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
Before the programme, I didn’t want to manage people at all. I didn’t like the thought of being responsible for people and all the politics that come with it. When I first took my role, I had a very business-oriented mindset and didn’t focus on managing people at all. My manager gave me a safe space to look at myself and the opportunity to develop myself further. This led to me applying for the course, as I wanted to better myself for the people I work with day-to-day. I had to understand my weaknesses, and learn how to develop others to do the same.
How did these challenges impact your performance in your role?
Patience was a big challenge for me. I needed to learn how to pause, to have that ability to slow down when I’m talking to others and work in a collective manner, as opposed to just reacting to what people say. My time-keeping and prioritising was also an issue which impacted my performance.
How did you feel at the beginning of the programme? What did you want to achieve?
At the beginning of the programme I was eager to learn. I really wanted to be able to understand myself, to be able to understand others and have the theories and behind that so it can support my practise as opposed to just making it up along the way.
Did you find the workshops beneficial?
I’m quite heavily into theories. I really like the understanding behind the workshops. I don’t like learning methods without principles, so the workshops were great to learn how to theorise and develop your own methods from your learnings and tailor them to your own organisation and people.
How did you find the support from your coach throughout the programme?
My coach Simon has been meeting me bi-weekly and every other meeting is with my manager. In these meetings we will go through my coursework and discuss my progress, and he’s always available when I have a question or need live feedback. Simon has also given me so much additional support. I didn’t have my English and Maths qualifications when starting this course. There was a time at the beginning of the course, I had my head in the sand and didn’t think I needed to do it. “It’s fine, I know English and Maths, I just didn’t get the GCSE to resolve that” I thought. Simon took his time with me and managed to support me with Nicola. In addition to taking this course, I also was doing one-to-one English and Maths sessions with Simon, as well as self-learning. Simon provided me with links to be able to download and buy functional skills level English and Maths resources, as well as spending time with me during the meetings to discuss everything.
Do you feel you have gained new skills or developed existing skills since being on the programme?
Since being on the programme I’ve learnt how to delegate, being able to know what doesn’t need my attention, what benefits I’m offering with my service, how I’m supporting my team and how to push that other people to learn as well.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
My learning and skills developed from this programme has inspired more of a change in culture within our team and we’re now a high performing team and people are always stepping up to new roles and taking on new responsibilities.
What do you feel has been the main benefit from attending the programme?
A big benefit of the programme has been that I now enjoy managing people. I went from being all about the business analytics side and going to other managers for the people side of things, to now being the people person that really enjoys it, and I’ve been given opportunities to support another manager towards achieving the same.
Has anything changed in your role since attending the programme?
I was promoted to Level 2 as a manager since starting the programme. In addition to that, I’ve been able to support a second manager to understand themselves and others and work better, being able to work with the local authority and now also additionally getting further responsibility by being given a second team to manage. So there’s been a vast amount of structural changes, but I feel like it’s just getting easier every month. The more responsibility I get, the more the culture is instilled from the learning I’ve had from the programme and Raise the Bar.
I love my learning, so once I’ve completed the course, I’d like to look at learning within my organisation internally, and look towards being trained to be an Operations Manager and take on the Level 5 Operational Management course that Raise the Bar offer, to try to upskill myself further.
Would you recommend this programme?
Heavily. I have recommended the programme to one of my colleagues already. It’s so worth it. I’m loving every second of it.
What programme are you working towards?
Women in Leadership Level 5
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I thought attending the programme would be a great opportunity to develop new leadership skills and consolidate existing ones through both theoretical study and practical application. I wanted to learn and develop key leadership skills to progress within the business but most importantly become a more confident, respected and authentic leader.
The fact this programme is tailored towards women felt like a real bonus, with topics such as imposter syndrome being of interest as this is something I find a challenge. The chance to get to know and learn with different female colleagues from across the business was also appealing.
Before attending the programme, I’ve struggled with self-doubt, lack of confidence and making my voice heard. I’ve also found it difficult to make the time for my own development; it being something I’d always de-prioritise or run out of energy to do on a regular basis.
How did these challenges impact your performance in your role?
They were limiting my own development because I would tend to shy away situations that would put me outside of my comfort zone and that I didn’t feel confident in. They were also causing a level of anxiety because I would over analyze what I’d said and my actions, making me question myself and my contribution plus being overly self-critical. I struggled to assert myself in situations with different personalities and working styles.
How did you feel at the beginning of the programme? What did you want to achieve?
I was excited by the opportunity – to have the time for myself to learn, work and support my peers and to develop and grow my skillset. I also felt a little overwhelmed by the commitment and had a few worries I might be taking too much on and overcommitting myself. I wanted to become a more confident, respected and authentic leader whilst doing the best I could do.
Did you find the workshops beneficial?
The workshops were extremely beneficial. The trainers were excellent and did a great job balancing more formal content delivery with learning through discussion. On other training courses I’ve never really enjoyed the breakout sessions, but on this programme they probably were of most value. Once the cohort of ladies got to know one another, we were able to create a really safe and supportive space in which to discuss our thoughts, challenges and experiences. It was invaluable hearing from the other ladies and drawing on their wealth of experience. It felt nice knowing ‘it’s not just me’ as we gave honest accounts of ourselves.
How did you find the support from your coach throughout the programme?
Excellent! I hold Karen in the highest regard; she’s approachable, a great listener and a cheerleader. I always really enjoy our time together and come away with renewed energy and enthusiasm.
Do you feel you have gained new skills or developed existing skills since being on the programme?
Since being on the programme I’ve both gained new skills and consolidated existing ones.
I’m naturally an organised person that likes to plan and manage my time accordingly, however the time management element of the course was extremely useful. It helped me on a couple of levels: it gave me permission to make the time in my diary for myself. I have become more selfish with my time and more disciplined attending or not attending meetings based on what would give me the most value. The Eisenhower matrix is one tool I’ve found incredibly helpful, especially to prioritise my time and workload. I also understand / recognize when my energy levels are highest / I’m least distracted and plan my workload and diary accordingly.
I’m much better at reflecting constructively on a situation so I learn and refine my future approach. Thinking about what I’ve learnt, what went well, what didn’t go well and what I’d do differently next time.
How have you been able to use the skills, knowledge and behaviors from the programme in your role?
Within my role I manage several projects at any one time. I’ve been able to use what I’ve learnt on the programme to manage my stakeholder relationships more effectively by considering the stakeholders importance/power and what they’re interested in. I’ve developed my communication skills to make it impactful, timely, relevant, and delivered in the right medium.
I’ve had the chance to manage; I now understand the importance of communicating a vision and building a coalition of those bought-in, making sufficient time for planning, assessing risk and mitigation, thinking about individual reactions, potential barriers to change and how to overcome them plus the importance of celebrating wins/milestones.
I’ve developed a more individual approach to managing the team; thinking about different working styles, what is important to them, what they are motivated by and how to get the best out of them.
My communication has become more rounded; I still favour digital methods, but now ensure I don’t overuse them and instead pick up the phone. I try to ensure non-verbal comms are assertive, my language is unapologetic and have learnt to embrace silences. I think Kirsty Mac’s 5 squares of communication is a great mental checklist: (1) right time (2) right place (3) right agenda (4) right method (5) right person.
What do you feel has been the main benefit from attending the programme?
Growth in my confidence has really been the main benefit and the opportunities this has presented. Rather than shying away from situations I’ve jumped right in! One example that I’m really proud of is that I’ve become a mentor in a Girls in Tech programme. This programme, developed with the Fulwood Academy, has been created to encourage girls in Year 10 to consider careers in tech roles, but more importantly, give them experiences and exposure to people and situations they wouldn’t ordinarily be able to access.
Would you recommend this programme?
Absolutely, I feel it’s really been worthwhile. I feel like I’ve got a much more rounded skill set in which to lead the team and better equipped to support and guide them in their roles.
Were you part of an open or closed cohort? Did you find this type of cohort to be beneficial?
I am part of an open cohort, I have found this type of cohort to be very beneficial as there is a diverse range of backgrounds, experiences, and skill sets within the group. It has been interesting to learn how different businesses work outside of the Civil Service.
What were the reasons that made you want to attend the programme? What challenges did you face prior to attending the programme?
I first heard about Apprenticeships during National Apprenticeship week. I later attended a session related to the Women in Leadership programme which was held on International Women’s Day. I was immediately inspired by what the programme entailed, what it could offer and how it would enable me to develop my leadership skills, which would help me progress to the next stage in my career. Over the years I have personally struggled with self-confidence, self-belief and feeling unable to articulate my thoughts and opinions clearly. I have often felt my voice was not heard.
How did these challenges impact your performance in your role?
I would often shy away in situations when asked to contribute my views in front of a room of people or volunteer to take the lead on something which may be out of my comfort zone. Instead of making a decision and sticking by it, I would allow the opinions of others to influence that decision.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
At the beginning of the apprenticeship, I was unsure of what to expect and felt out of my depth, as it has been several years since I have done any form of study. I was worried about having to juggle the programme with full-time work and having the responsibility of two young children. I wanted to gain more confidence in myself and get out of my comfort zone, whilst rising to the challenge. I was interested in learning about the theory, the tools, and techniques I need to move into a leadership role, as I lack the management experience and thought this would be a great start.
Did you find the workshops beneficial?
The workshops were great! It has been interesting to meet other women on the same journey as me and share ideas and experiences and hear different viewpoints. Having the opportunity to have open and honest conversations via the breakout sessions and the experience of learning from each other has been invaluable. I always look forward to the workshops as it is a day for me to focus on myself by reflecting, planning, and working towards my own goals and aspirations.
How did you find the support from your coach throughout the programme?
My coach, Karen, is fantastic and has been extremely supportive and encouraging from the very start of my journey. She is approachable and understanding, and has helped guide me through my assignments, at times helping me understand what the ask is and ensuring I capture the key points. I have learnt so much from the feedback she has provided in relation to my assignments, and this itself has motivated me to improve each time I make a submission.
Do you feel you have gained new skills or developed existing skills since being on the programme?
I have now attended all the workshops on the programme and am now focusing on completing the remaining assignments. This is where I can reflect on all the previous learning and bring it together. I have started using the tools and techniques daily and it has become second nature to me.
How have you been able to use the skills, knowledge, and behaviors from the programme in your role?
That is the beauty of the way the apprenticeship is set out, from the very first workshop you can apply your learning to your role. I have discovered so much about myself from attending the ‘Self Awareness’ and ‘Time Management’ sessions. The knowledge I have picked up has also been shared with my team who have now started to utilise the tools within their own roles.
What do you feel has been the main benefit from attending the programme?
I feel I have gained more confidence, self-belief and self-awareness which in turn has enabled me to raise my own profile by displaying my skills and abilities within my team and the directorate. I am more equipped to deal with situations with a positive outlook and make effective decisions. We have a new starter who is due to join our team. I will use this opportunity share all the knowledge that I have picked up from my workshops to coach/mentor her during her first few months.
Has anything changed in your role since attending the programme?
I now look forward to taking on variety of tasks which I have no experience in. The programme has provided me with confidence and motivated me to lead on tasks. I now view every opportunity as a chance to enhance my skills.
Would you recommend this programme to your colleagues?
Absolutely, I recommend this apprenticeship programme to anyone who is looking to develop their skills. If you are looking to develop yourself, expand your knowledge and interested in career progression, this opportunity is a fantastic way to do it.
What programme are you working towards/have you completed?
Level 3 Excelling in Team Leadership
Were you part of an open or closed cohort? Did you find this type of cohort to be beneficial
I am part of an open cohort. I find it extremely interesting to have lots of people from different businesses on my cohort as I can learn from all of their different roles and experiences
What were the reasons that made you want to attend the programme?/What challenges did you face prior to attending the programme?
I wanted to attend the programme to become a better manager for my team. I was a new manager with little experience and I felt that this apprenticeship would help improve my skills. Prior to attending the programme, I felt that there was gaps in my managerial knowledge which I hoped to be filled by participating in this course.
How did these challenges impact your performance in your role?
I would say that I felt that I had more to give to my team and myself, such as improving on my mentoring and coaching skills to help my team develop.
How did you feel at the beginning of the programme? What did you want to achieve? What were your expectations/goals?
At the beginning of the programme, I was nervous but excited to get going. I was looking forward to meeting the other people in my cohort and wanted to open my eyes to new management techniques and skills. My main goal was to improve my overall management and leadership ability, along with my confidence.
Did you find the workshops beneficial?
Yes, one of my favorite areas of the apprenticeship has been the workshops. To learn from some brilliant minds and coaches is what has helped me succeed so far.
How did you find the support from your coach throughout the programme?
My coach has been crucial throughout the programme. He has been there for me when I have needed support and I couldn’t have succeeded without him.
Do you feel you have gained new/developed existing skills since being on the programme?
Yes, I feel that I have gained many new skills, such as dealing with difficult conversations, coaching and mentoring techniques, leadership styles, working on a project and with a budget.
How have you been able to use the skills, knowledge and behaviours from the programme in your role?
I have been able to apply the learning gained throughout the programme in many areas of my work. For example, I have been able to undertake a project from start to finish as a project manager.
What do you feel has been the main benefit from attending the programme?
The main benefit from the programme is how it has improved my confidence and competence as a leader. I also feel that it has given me a chance to show my skills and ability to my employer, and raise my profile.
Has anything changed in your role since attending the programme?
My role has not changed since the start of the programme, however I feel far more confident in completing it fully.
Would you recommend this programme?
Yes! This programme is very rewarding.
