Telent specialise in the effective operation of critical national infrastructure and are at the heart of many of the UK’s and Ireland’s best-known brands.
They design, deliver and support solutions and services which enable organisations to create, improve and operate the ICT and communication networks that their businesses depend on. their industry expertise, technology partnerships, accreditations and committed teams make Telent the partner of choice for organisations at the forefront of the digital revolution.
Telent operate within various industry sectors including Transport, Emergency Services, Network Providers, Higher Education and Public Sector
Telent required a modular development programme for all mid-senior managers across the 4 divisions, tying into the themes and principles of the Leadership Programme that Raise the Bar had already delivered to senior teams. In involving both content and key advocates in the approach, we could further embed the learning and ensure all levels of buy in.
In 2014-2015, Telent acquired 3 major service providers to bolster expertise within their service offering. They recognised that they had 4 key areas that required significant upskilling if they were to continue to compete successfully for contracts within the competitive infrastructure and technology markets. After reviewing business needs and conducting employee surveys, they identified:
After an internal review of requirements and the current development offering, they recognised that they had no focused, company-wide development offering to upskill and enable their wider leadership population to sustain growth.
Telent wanted a programme to achieve specific aims:
Steering group of senior leaders from all business areas designed outcomes with Raise the Bar, alongside internal needs assessments and culture audits, a bespoke 15 month programme with blended methodologies was designed, incorporating:
We identified questions within the employee survey to measure over time, and 20 leadership criteria to measure confidence levels. From these we saw the following impact in our engagement survey:
Since the programme started, enhanced leadership capability enabled the company to win a series of large infrastructure contracts within existing areas of national infrastructure expertise, and new areas including nuclear fuel. Many previous delegates now hold key roles on these programmes having been promoted internally.
Telent has acquired 4 new businesses and transitioned over 1,000 employees from Carillion, National Highways and City Fibre contracts, and moved up the Sunday Times Top Track 250 from 30th in 2016 to 16th in 2020.
During the 6 years of management development, Telent has also increased their staff development offering in the following ways:
The programme had the following impact on delegate performance and their capabilities:
Princess Royal Training Award
Telent were presented with a Princess Royal Training Award. The awards celebrate employers with outstanding training and skills development programmes which have been proven to have significant positive impact on their business or their staff and as such, Telent were recognised for their commitment to the training and development of colleagues across the business.
Telent’s success can be attributed to their work investing in managers and their career progression. The award recognises Telent most notably for its collaboration with Raise the Bar to introduce a management training programme to drive change and promote business growth.
Since launching in 2016, 172 managers have taken part in the programme, enhancing Telent’s manager capability and resulting in a series of large national infrastructure contracts being awarded.
The award further highlights the impact of Telent’s values and the behaviours that underpin them, which reflect its culture of continuous improvement, organisational strengths and long-term strategy.